I build connective systems that support real work across platforms, formats, and functions.

My work spans intranet migrations, onboarding flows, ticketing logic, and tutorial scripting—but not as separate tracks. Each piece supports the others. I design learning experiences that reflect how people actually work, not how tools assume they do. I build recovery logic into help centers, structure onboarding to reduce support load, and narrate tutorials that guide users through real scenarios rather than abstractions.

I specialize in emotionally intelligent documentation and scenario-driven learning. Whether refining a help center, scripting a Camtasia walkthrough, or diagnosing drift in a communications system, I focus on what enables people to move forward. I build content that responds to real scenarios. Every piece is structured to reduce friction, support decision-making, and reflect how people actually work.