Policies & How Booking Works
A clear overview of how I run my home and my dog‑care services.
🐾 One Family at a Time
I tend to host one dog family per stay.
This keeps the environment calm, predictable, and comfortable for everyone. If a situation arises where I would take in an additional dog, I will communicate with the owners and make sure it’s agreeable to everyone.
💳 Rates & Payment
My current rates are listed on my Services & Rates page.
For direct bookings (outside Rover):
A 50% deposit is required to reserve your dates.
The remaining balance is due on the first day of the stay.
Payment can be made via Venmo, cash, or your preferred method.
If you prefer to pay the full amount upfront, that’s completely fine.
📅 Cancellations & Refunds
Because I hold your dates exclusively for your dogs:
More than 30 days before the stay: Full refund of your deposit
14 - 21 days before: 50% refund
Less than 7 days: Deposit is non‑refundable
If something unexpected comes up, just reach out — communication goes a long way.
🐶 What’s Included
Your dog’s stay includes:
In‑home care
Walks and potty breaks
Feeding and routines
Medications (if needed)
A calm, structured environment
Updates as needed — I keep things simple unless you prefer more frequent check‑ins
No surprise fees. If anything unusual comes up, I’ll talk with you first.
🐾 Drop‑In Visits Include
Bathroom break — letting the dog out or providing a short potty walk.
Feeding & fresh water — meals, snacks, or medication (if pre‑measured and safe to administer).
Basic cleanup — wiping paws, cleaning up minor messes, refreshing bedding if needed.
Light enrichment — toys, sniffing games, or calm interaction appropriate for the dog’s energy level.
Affection & attention — petting, companionship, and reassurance for dogs who benefit from human presence.
Behavioral check‑in — monitoring mood, stress signals, and general wellbeing.
Home check — bringing in packages, adjusting lights, ensuring doors/gates are secure.
Photo update — a quick message or picture so the owner knows how the visit went.
🚶♀️ Walks Include
Leashed walk — a structured walk appropriate for the dog’s pace, energy level, and environment.
Bathroom break — time to sniff, potty, and decompress.
Basic leash manners — calm walking, redirection from pulling, and reinforcement of safe behavior.
Environmental monitoring — watching for triggers (other dogs, wildlife, bikes, etc.) and keeping the walk safe.
Light enrichment — sniffing, exploring, and mentally engaging with the environment.
Hydration check — water offered when appropriate (weather, distance, dog’s needs).
Post‑walk care — wiping paws, refreshing water bowl, ensuring the dog is settled before leaving.
Photo update — a quick message or picture so the owner knows how the walk went.
🏥 Vet & Emergency Info
Before the stay, I’ll need:
Your vet’s name and number
Any emergency contacts
Any medical notes or quirks I should know
If something urgent happens, I’ll contact you first unless immediate action is needed.
🛡️Safety-Related Cancellations
If a safety issue arises during a booking that makes it unsafe for me to continue providing care, I may end the booking or decline subsequent visits. Examples include serious fighting between pets, repeated biting or attempts to bite, unsafe or uncontrollable behavior, or other circumstances that pose a reasonable risk of injury.
When possible, I will notify the owner promptly and assist with a reasonable transition of care. Fees for time that was reserved and unavailable to other clients are not automatically refundable when a booking is ended because of a safety concern that arises during the booking.
This policy is intended to protect both pets and people. I reserve the right to decline future bookings when a pet's behavior is outside the level of care I am able or willing to safely provide.
📱 Communication
I keep communication clear and low‑noise.
If anything affects your dog’s comfort or safety, I’ll let you know right away.
You’re always welcome to check in.
🏡 Meet & Greet
A quick meet‑and‑greet helps ensure your dog feels comfortable in my home and that we’re a good fit for each other.